Help Center


Online Ordering

How can I place an order online?

What payment methods do you accept?

What communication will I receive regarding my order?

How can I cancel or amend my order?

Why was my order cancelled?


Where do you deliver?

How much does it cost for a delivery to my country?

How long does it take for a standard delivery?

Can my delivery address be different from my billing address?

How will my order be packaged?

Returns & Exchanges

How can I make a return or an exchange?

What items can’t be returned or exchanged?

Are returns and exchanges free of charge?

How will I know that GRACE BOUTIQUE UK has received my return?

How long will it take for my account to be credited after I’ve made a return?

Can I return or exchange a part of a gift set?

Jewellery Warranty & Care

Does my jewellery have a warranty?

My jewellery has arrived and is damaged/faulty. What should I do?

How do I care for my jewellery?

Can my jewellery be repaired?

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